The number of freight/logistics service companies in Indonesia are keep increasing. Based on data from the Central Statistics Agency or Badan Pusat Statistik (BPS) for Quarter III-2021, Supply Chain Indonesia (SCI) estimates that this sector will contribute IDR 699.1 trillion to the Gross Domestic Product (GDP) or grows by 1.08% (year-on-year) in 2022 .
Covid-19 pandemic and the development of e-commerce for the last 3 years are believed to be the main reason why this kind of business grows quickly . Moreover, according to the analysis by RedSeer, e-commerce in Indonesia is projected to grow until US$ 137.5 billion by 2025 , which means that freight/logistics industry in Indonesia is potential to grow bigger.
Due to the tight competition between many freight/logistics service companies in Indonesia, Snapcart conducted a study about Indonesian customers’ ideality toward this service, and here are the results.
The popularity of freight/logistics services in Indonesia has been proven by our study result, where among 3.000 people in Indonesia, 97% of them have received or sent a package by using the service from freight/logistics companies. However interestingly, those who have never used this service are mostly living in two big cities/areas like Medan (5%) and Jabodetabek (4%), as you can see on the infographic above.
On the other side, we figured out that Indonesian customers have their own criteria. For example, among lots of freight/logistics service companies in Indonesia, there are 4 top companies that Indonesian people often rely on to deliver their package, where J&T become the most popular one, and it is followed by JNE (28%), Si Cepat (13%), and Go Send (3%).
Moreover, we also found out that among 5 delivery service types that are usually used by people in Indonesia, regular delivery is the most favorited service for Indonesians (45%) to deliver their package, where majority of them (43%) think that the ideal arrival time of the package by using this service is around 2-3 days, as represented by the data below.
Furthermore, our respondents also told us interesting facts.
As represented by the infographic above, majority of Indonesians (45%) choose a freight/logistics service brand/company to deliver their package due to its low shipping cost. However, 37% of Indonesians confessed that they have decided to stop using the service of a freight/logistics company mostly because of the slow delivery time (45%), while those who have issue with the shipping price are included in the minority group of people (3%) or those who choose “other reason” as an answer (you can see the detail of their answers on the graphic below).
Interested to know further about customer insight? Contact us at firstname.lastname@example.org .